Most purchases are covered under the eherbay Money Back Guarantee If you didn’t get your item, we’ll make sure you either get your money back or receive a replacement. If your item hasn’t arrived, you’re protected by the eherbay Money Back Guarantee and can either ask the us for a refund, or for them to send you a replacement item (if we have one).

Check your item’s delivery information

If your item hasn’t arrived yet, the first thing to do is check the delivery information. You can find your item’s delivery information by selecting it from your orders section.

  • View the estimated delivery date – Your item’s estimated delivery date tells you when you should expect to receive the item. If the date hasn’t passed yet, your item is probably still in transit.
  • Make sure your delivery address is correct – If the delivery address you provided during checkout is incorrect, please Contact Us via email, WhatsApp, or live chat and see if we can cancel the order. If we have already posted the item, they won’t be able to change the address. If possible, we recommend trying to collect your package from the original address

Check with a neighbor in case you weren’t home when the package arrived and they took delivery of it for you.

What you need to know

If you haven’t received your item, let us know within 30 days of the estimated delivery date following the steps listed above.